BUYER’S GUIDE

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Why should you shop at Collectivitea?

There’s awesome stuff here!  Plus at the Collectivitea marketplace we donate a portion of our proceeds to programs supporting childhood education initiatives. But that’s not all! Many of our sellers work with economically disadvantage communities and help bring their products to a wider audience. Solopreneurs, mompreneurs, girl bosses, creatives and creative entrepreneurs, travelers and treasure hunters, Collectivitea is home to a vibrant, indie community and we hope you will join us!

But that’s not all !If you would prefer to shop directly from a Collectivitea seller, feel free to click on the link to their website and/or social media accounts and shop from the platform of your choice!

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What kind of products do the shops offer?

It reads like the ABC’s..

Collectivitea

Collectivitea

Do I need a Collectivitea account? 

You can shop at Collectivitea as a guest or by creating a Collectivitea account. To get in touch with our sellers, you can use our onsite messaging system or via the seller’s listed email address.

We don’t spam you or sell your email addresses!

I have questions regarding a product in a store at Collectivitea. Who should I contact?

All queries about products or shipping questions should be made directly to the individual seller. Click on the product you are interested in and on the product page, along with information about price, shipping etc. you will find a link to message the seller- Ask A Question. You need to register and create an account to send and receive messages. You can customize your notification settings by clicking on Settings/Email in the dropdown menu.

How does shopping at Collectivitea work?

You can shop at Collectivitea from most parts of the world. Our checkout is secured by Paypal. You can use your Paypal account to shop at Collectivitea.

However, you don’t need a Paypal account to shop with us as Paypal allows you to use your credit card without creating an account.

If you would prefer to shop directly from a Collectivitea seller, feel free to click on the link to their website and/or social media accounts on their Collectivitea store page, and shop from the platform of your choice!


I don’t live in the United States? Can I shop at Collectivitea?

Please check the sellers’ shipping policies to find out the places they ship to, and visit Paypal  to find out how you can shop and pay for your purchases at Collectivitea. If Paypal is not available in your region, you can get in touch with the seller to find out if they accept other methods of payment.

Can I only add and pay for items from one seller at each checkout transaction?

No! Add products from as many as 5 stores to your cart, and checkout. Each of the stores will receive their share of the payment.

Who is in charge of refunds and returns?

Each Collectivitea store has its own return and refund policy. Please check the policy or ask the seller if you have any questions. Sellers are responsible for all refunds and returns.

I want to get in touch with Collectivitea support.

For questions, support or to say Hello, please get in touch with us via the form below and we will get back to you as soon as we can!

If you have a Collectivitea account, you can also use our messaging system to get in touch with Team Collectivitea. Hover over the circular profile and click on the envelope icon to send us a message. Thank you and happy shopping!